Active Listening 101 teaches the simple, powerful skills that make conversations easier and relationships stronger. You’ll learn how to stay grounded, listen with presence, and communicate in ways that build trust, connection, and understanding - at home, at work, and everywhere in between.
We all want to be understood. But most of us were never actually taught how to listen in a way that makes people feel seen and safe. That’s what this course is for.
This course breaks down the practical tools that help you really connect—with friends, partners, family, coworkers, or anyone else in your life.
You’ll learn how to:
Stay calm and grounded
Use encouragement and silence effectively
Practice paraphrasing, reflection, and summarizing
Ask the right kinds of questions
Offer validation instead of trying to “fix” things
Notice the words and habits that actually get in the way
We’ll practice with real-world examples, from lighthearted to challenging, so you can apply what you learn right away.
When people feel heard, they listen better.
That’s the secret: if you want to be understood, start by listening.
Active listening helps defuse tension, build trust, and open the door to collaboration.
It turns conflict into conversation and makes space for everyone’s perspective.
You don’t need to solve anyone’s problems - just listening with presence can help someone calm down, think clearly, and find their own next step.
This course is for anyone who wants to connect more easily or communicate more smoothly:
People who find socializing or conversation hard (some autistic folks, ADHDers, people with anxiety, or folks just lacking practice)
Couples or partners who keep running into the same fights
Friends, family members, or coworkers who want better communication
Helpers, caregivers, and professionals who want to listen without burning out
West has spent years practicing and teaching active listening in settings where it really mattered - working on a suicide and crisis hotline, directing teen summer camps, supporting community programs, and living within polyamorous relationships. They learned from incredible mentors. Their approach is rooted in mindfulness, cultural humility, neurodiversity-affirming practices, and Unitarian Universalist values of inherent worth.
They're not the inventor of these ideas - but they've had the privilege to learn them deeply in spaces that few people get to access. This course is their way of making them available to everyone.
By the end of the course, you’ll have simple, practical tools for deeper communication and greater confidence in emotionally charged conversations. You’ll know how to shift from trying to fix things to truly understanding, and you’ll bring more calm, connection, and ease into every relationship.